Being On Call

"Nothing is so aggravating than calmness." - Oscar Wilde 

     Apologies for the pause in posts last week, but I had two important and time-intensive items on my plate - a leadership retreat for Hall Council two weekends ago and being the Hall Director On-Call from Tuesday to Saturday. Both were amazing experiences that I would do again in a heartbeat (well, I could use a short break from being on call), but the time they took away from work and sleep meant that I needed to read for class in the time I would have taken to write here. But no worries, I'm back!!

     I will eventually write more about helping with the Leadership Camp, but today I wanted to reflect a little on my first experience of being on call. The way our system is set-up here, there is one Hall Director on call for all of the residence halls at all times. We exchange the phone on Tuesdays and Saturdays, and each person does this duty once or twice per semester. The main purpose for having a Hall Director on call is to maintain protocol and procedure - this person enacts certain reporting chains, grants permission to call for emergency maintenance and custodial services, and acts as a consult when Resident and Desk Assistants are unsure of what actions to take. They also respond in person for more serious incidents to take control of these situations, making sure to obtain as much information as possible firsthand and ensure that the well-being of the community is kept in mind.

     All of the above became so much clearer to me after my first time being on call. Before that, I was not only terrified of not knowing what to do, making the wrong decision, etc., but also slightly uncertain of my purpose in everything. There are plenty of people above me in these reporting chains, and the protocols are rather comprehensive and clear. So why was I important, and why do those RAs and DAs need me?

     What I realized rather quickly was that a lot happens on a large campus that requires consultation. This is not to say that protocols and procedures are not clear enough - rather, students tend to find a way to sit in the few gray areas and make decisions difficult for RAs. This is where I come in. Not to save the day or be heroic, just to make the decisions and the calls that the RAs and DAs are unsure of. I get to be that reassuring voice saying, "Good job, you're making the right call" or joke with them about just how far out there an incident is. I hope they appreciate my sarcasm, because that's what I have to go on at 2 in the morning when something outright awkward is occurring. More importantly, though, is the calming voice I have to use when things really do blow-up and the person calling me is truly stressed. I find it extra-important in those situations that I am on my game, because those people are relying on me to be the voice of calm and reason. It is a great experience to be able to do them that kindness.

Quote Citation: Wilde, Oscar. (n.d.). Thinkexist.com. Retrieved from: http://thinkexist.com/quotation/nothing_is_so_aggravating_than_calmness/217597.html

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