Policies, Procedures, and Conduct

"People say I make strange choices, but they’re not strange for me. My sickness is that I’m fascinated by human behavior, by what’s underneath the surface, by the worlds inside people." - Johnny Depp

     This past week I heard my first conduct cases, and the building I oversee saw its first policy violations. Consequently, I have had the chance to have some quality discussions about our polices and procedures for living in the residential community on campus, and how one's conduct in the community can affect those around them. Lots of educational moments.

     As I think is natural, I have left each of these conversations with the lingering thought, "Did I get through to him?" [disclaimer: every one of these conversations was with a resident who identifies as male] In other words, was the moment truly educational, or was that just happening on my end? Many elements of these conversations are scripted - I need to recite a policy or justification thereof, go through the sequence of a proper conduct hearing, or be consistent with the six residents involved in a single case. Due process in life is not always individualized, so we cannot individualize every hearing as officers. Overall, I am fine with this - not only is it part of the educational process, but it makes the process a lot easier for me.

      I think that the due process element of conduct hearings educates residents. It shows them that they are members of communities, and that they are all members of communities. The other elements - the non-scripted conversations, the rationale for decisions, etc. - are up for discussion. When I ask residents if they understand how what they did violate policy, they invariably agree, because the policy is right there in front of them. When I ask if they understand how what they did affected their academic pursuits and those residents in their community, they invariably agree, because I am right there in front of them. That is more of an issue. I need to be there to hear the case and ensure an educational moment, but my being there adds a stark difference in power/authority to that same moment.

     All I can really hope for now is to make the conversations as organic as possible. I start the conversations with asking them about their days, classes, environment. I try to be personable. I show them that I care about their growth more than their sanctions. How this comes across is also up to them, and I need to remind myself that more than anything - student development, especially their conduct, is at least a two-way street.

P.S. Apologies for the delay since the last post! More urgent and important things came up...see my post on Time Management for how I prioritize.

Quote Citation: Depp, J. (n.d.). Quotelicious.com. Retrieved from: http://quotelicious.com/quotes/famous/johnny-depp-quotes 

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A GA's Dilemma - to keep the door open or not...

"Every wall is a door." - Ralph Waldo Emerson

     Happy Labor Day! I promised a post every Monday, Wednesday, and Friday, so this is me keeping said promise. :)

     Today I am going to comment on a dilemma I have been facing lately - whether or not to keep my office door open when doing my reading for classes. I have been attempting to not read in my and Jenn's apartment, because it is too easy to fall asleep, turn on the TV, and/or do anything but work there. Furthermore, when you add up all of my "scheduled time" - meetings with RAs, professional staff meetings and trainings, conduct hours, hall council time, committee meetings - that amounts to about 15 hours, give or take 1 depending on the week. To keep the good work-life balance I am still acquiring, I am supposed to work 20 hours a week. If I stuck to that, I would be in my office - available to residents to stop in, say hi, and most likely ask questions - only 5 hours a week. Since I do not find that fair, I read in my office when not doing 5 hours of preparing for the scheduled time (returning e-mails, preparing team-builders, writing reports, etc.).

     The associated dilemma is whether or not reading will actually be done in such an atmosphere. So far, the open door policy has proven quite helpful as far as assisting residents. I have helped residents to order refrigerators, switch rooms, watch "Pretty Little Liars" in the TV lounge, work through other crises, and more. When I am helping them, though, I am not helping my studies, because I need to focus my attention elsewhere for the moment, and then take time to refocus it upon my return. It is not an incredible interruption. Of course, there is also the noise factor - my office is right off of the lobby and near a lounge. Factoring in the usual noise from the front desk and the piano in the lounge, there are additional organic detractions to focus.

     Is the open door always helpful to residents? Emerson seems to lean towards "No" in the quote above. If they had a smaller issue - one they could fix themselves - then possibly a closed door could create an educational moment. As I have been learning more about the goals of higher education, I can now say with some authority that we hope for students to learn how to solve problems on their own. We want them to know their options, think critically about each of them, then use that thought to choose one and follow-through. By being so available, I am providing them a shortcut that they may not need, and thus taking away a potentially educational moment.

     Still, the fact that a larger issue - one in which a resident truly does need me or someone to talk to - could walk through my open door keeps it open for me. I still have not gone through my weekly routine yet, and will not until next week, so I cannot say definitively whether or not I have enough time to read in my office. I will report back eventually, but for now I may just need to turn up my classical music.

Quote Citation: Emerson, R. W. (n.d.). Goodreads. Retrieved from: http://www.goodreads.com/quotes/31820-every-wall-is-a-door

A Day in the Life...Now a MWF Blog!

"Success usually comes to those who are too busy to be looking for it." - Henry David Thoreau

     Yesterday was my first Tuesday of the semester, and it was eye-opening in some ways. A quick disclaimer: this will sound like complaining, but I enjoyed almost every minute of yesterday. Here is the schedule of yesterday's events:

• 5:30AM-6:00AM: Wake-Up; make breakfast for my wife, Jenn; and get ready for my run
• 6:00AM-6:45AM: Jenn leaves for work, and I go on my run
• 6:45AM-8:00AM: Stretch, shower, dress, eat breakfast, do the morning's dishes, and quickly check e-mail and schedule for the day
• 8:00AM-10:00AM: Get coffee, prepare for morning staff meeting, prepare materials for area-wide program later in the day, and answer e-mails
• 10:00AM-12:00PM: Area Hall Director Meeting
• 12:00PM-1:00PM: Lunch
• 1:00PM-3:45PM: Respond to multiple calls (all from different offices), show a campus partner a public space for a future event, assist a resident with multiple cable issues, call Tech Services to report that issue, prepare more for program later, prepare a form for my staff to do roster verifications, and prepare for class
• 3:45PM-4:15PM: Change for class and later program, carry items for program over to other hall (including a large cutout of the school mascot - it looked hilarious I bet)
• 4:15PM-6:15PM: Statistics Class (got out early!!)
• 6:15PM-7:15PM: Assist with final parts and clean-up of area-wide program
• 7:15PM-8:00PM: Dinner with Jenn
• 8:00PM-10:00PM: Hall RA Staff Meeting
• 10:20PM - Bed time!

     I hesitated in posting this, since it could look as though I am trying to scare future professionals away. That is not the intention at all - I have always disliked any program, be it undergraduate, graduate, or professional, that attempts to weed-out or scare its students. I thoroughly enjoyed yesterday and appreciated the reality-check of how the next two years will look every now and then. The only item yesterday that will not always occur is the area-wide program (which went really well!) - other than that, this is how Tuesday will look weekly for me. I am fine with it. I am both a student and a graduate assistant, and I want to be a student affairs professional, so this is what I signed-up for!

     Given all of that, I have decided to change this blog to a Monday, Wednesday, Friday blog. As you can see, Tuesday is slightly cramped, and my class with the heaviest reading occurs on Thursday, so I will rarely be able to prioritize posting if I have not already prepared something the day before. I promise the content will stay the same, if not improve! Thank you for staying with me as I continue this experiment in reflection. :)

Quote Citation: Thoreau, H. D. (n.d.). The quotations page. Retrieved from: http://www.quotationspage.com/quote/26843.html 

Time Management

"In preparing for battle, I have always found that plans are useless, but planning is everything." - Dwight D. Eisenhower

     As you may have noticed, there have not been posts here the past two days. As you will soon notice, today's is shorter than others. I can promise you that this will not become a pattern, but I cannot promise that it will never happen again. In other words, I plan to write a post every business day, but have certain items that jump onto my to-do list that I need to prioritize before reflection and subsequent writing.

     Part of this plays into my new favorite way of thinking about time management. While sitting in RA Training the other day I had the pleasure of attending a session on the topic led by my colleagues Dan and Alex. They presented on three different time management theories: Eisenhower's Matrix, Maslow's Hierarchy, and Analysis Paralysis. I will discuss Eisenhower's model here, as it spoke the most to me and my time management - the latter two you find out all that you would care to on a simple Google search. The basic model, attributed to US President Eisenhower and Dr. Stephen Covey (1994) takes two facets of one's tasks - urgency and importance - and places the tasks on a grid based on the relative values of those two facets. One axis is labelled importance, the other urgency. This created four quadrants: tasks high in importance and high in urgency, tasks high in importance but low in urgency, those high in urgency but low in importance, and those low in both urgency and importance. 

     Two days ago, this is how my matrix looked:

     As you can see, "Blog" fell into the bottom-left quadrant, so when it came to the time I would normally work on this post, I instead attacked the items in the top-right. As time moved-on, though, some of those top-left items shifted to the right, becoming more urgent. For example, Opening is now in only two days! Priorities can change as well making some of those less important yet urgent items more important, such as when I realized the RA Social was only two hours away and Pandora was playing some non-inclusive music. Also, classes will become much more important for me next week, but right now I am focusing on my work.

     What do you think? I had never seen this prioritization technique before, but now I am using it almost every day! I wish I could move the blog, but right now I feel that there is simply not enough room in those two top quadrants. Maybe once opening passes!

Citation: MindTools.com. (2013). "The Urgent/Important Matrix." Retrieved from: http://www.mindtools.com/pages/article/newHTE_91.htm .

Quote Citation: Qtd. in Nixon, R. (1962). Six crises. New York: Doubleday.

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